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Kitchener / Waterloo Plumbers, Drain Cleaning & Drain Repair Specialists

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Our award-winning team of 100%-commission-free Kitchener / Waterloo plumbers, drain cleaning and drain repair specialists provides a full range of drain and plumbing services and technologies to Kitchener / Waterloo customers: drain snaking, drain video camera inspection, “No Dig” trenchless drain replacement, drain Hydro Jetting, surgically precise drain excavation. We solve the most demanding residential drain and plumbing problems in Kitchener / Waterloo: sewer back-up, plugged sinks & drains, tree roots in drain, plumbing repairs & installations, plumbing inspections & maintenance, frozen pipes thawing.

Excavation and replacement of 4″ pipe due to cracked joint:

“We had just purchased a resale home and had some water leaking from the drainpipe in the basement where the 2″ kitchen drain connects to the 4″ which goes under the floor. After 2 estimates it was clear that the joint on the 4″ was cracked and would need to be replaced, which meant digging up the floor to replace part of the 4″ line. Frank came out and went over the problem and solution, and also recommended a change to the layout of the drain which would help access to the cleanout when we decide to finish the basement. Walter (and his co-worker, whose name I did not catch) came out the next day and jackhammered out the floor, replaced the drain and backfilled and poured the new concrete – and did an outstanding job. He also laid out runners so there would be no mess in the house. A few days later Jeremy came out for our drain inspection (the one with the camera) and was very thorough and explained everything as he inspected the pipes. Overall I am extremely satisfied with the entire experience, from the estimate, to the work and finally the inspection. Having an excavation in your new home can be an unsettling experience but Frank, Walter and Jeremy were a pleasure to deal with. I would recommend Drainworks to anyone looking for a professional plumbing company. Oh, and their estimate (and final invoice) was 3 times cheaper than the first company’s estimate, who is also rated highly on homestars. It pays to shop around! Lastly, hats off to Eddie and his company for the donations they make to Sick Kids. Keep up the good work!” Steve G

Basement pipe/drain repair:

“Drainworks staff were very professional, friendly and gave very clear explanations of what they were doing and why it was necessary. Although the experience of having a sewage backup and expensive repair isn’t something I would recommend – these folks actually made the experience as pleasant as possible!” Julia

Unclogging sink drain:

“After making several of our own attempts to unclog our sink drain, we consulted the yellow pages and were impressed with Drainworks ad. That evening Jeremy, one of their technicians, arrived and snaked the drain 20-25 ft and we finally had our drain cleared. We were impressed with Drainworks very professional, thorough and courteouse service. Thank you again.” JB Hamilton

Replacing old clay drain pipe:

“After snaking out roots from my drain, by myself, I called Drain Works to let me know if I had done what was needed, or if in fact I had a bigger problem. After a video inspection, which I was asked to observe, it was determined that it was necessary to replace the old clay drain pipe underneath the house. From my initial call, which by the way was one of the most professional responses I have ever come across, to the explanation, preparation, actual work and workmanship and finally completion…..this outfit deserves a double 5-star rating.” George

Basement drain clogs

“We had a drain backup in the basement and, as we have only been in our house less than a year, we had never used a plumbing service before. I searched online for a service and at the top of the search, the DrainWorks link came up. I went to their site and liked the way it read. Besides, the owner looked like Patrick Roy!! Anyway, when I called, I was so impressed with the customer service, I almost didn’t believe it. I wasn’t sure I trusted it. We simply are not used to good customer service anymore. To make a long story short, DrainWorks customer service in this job was exemplary. They called back to confirm .. the drain specialists arrived exactly when they said they would, within and hour, explained everything, gave me a clear quote and completed the work as required and left everything clean. What more can you ask for? I mean, nobody wants to have a problem like this, but if you do, it is nice to know there are companies around like DrainWorks. Bravo!” Dave

Basement pipes and drains replaced

“We have a 60+ year old house that we are replacing the original old ceramic pipes and drains in. The week prior to Drainworks coming in, we had another local company (who was recommended to us) come in and do the work. After one week we had a leak coming from an area that should have been brought to our attention but was not. Therefore we did not know this area needed replacing as well. Drainworks came in immediately, used their camera to determine the problem, fixed it, (part of which was the other guys joining two pipes of different sizes with a Mcdonald’s bag and cement..where’s Mike Holmes!) left a clean house, re-inspected, explained thoroughly. They also answered my other questions about wet basements, what things we could do in the future with the other pipes and drains in the basement that need to be done!! These guys know their stuff and care!” Mary

Replaced leaking water service and blocked sewer:

“We had an issue where we had a water service leak. Mike Dunn came over and quickly assessed the situation. He took the additional step to scope out the sewer because he was concerned that the leak, that caused a large sink hole in the driveway , might have damaged the clay sewer line. The camera revealed roots in the sewer. In 2 days they replace the water service and sewer. They even helped me fill out the paper work to take advantage of a city grant. The crew was very respectful of our property and our neighbour’s property. They are quick, professional and treat you as if they value your business. Highly recommended.” Eric S

DrainWorks® is a licensed and insured plumbing company that has been serving Kitchener / Waterloo for over 17 years. Here are just a few reasons why we believe that DrainWorks® really is the best choice for Kitchener / Waterloo homeowners:

  • DrainWorks has been in business for 17+ years now, and we’ve always firmly believed in giving back to our community
  • DrainWorks® offers a 100% Satisfaction Guarantee on all plumbing work that we have done. If a plumbing repair fails in the first year, we will repair it again absolutely free. DrainWorks® documents all work that is done and follows up to ensure everything is to your satisfaction. Reports are archived for future reference.
  • Furthermore, we standby our lifetime guarantee for underground drainage repair, when most in the industry simply apply a 10 or 20 year warranty. Think about it – peace of mind – for life. What could be better than that? You can breathe a sigh of relief and never worry about it again.
  • Each of our Kitchener / Waterloo plumbers we employ holds a current and valid Certificate of Qualification (License) in addition to several years or more experience beyond the minimum requirements for their certificate, including manufacture oriented and industry specific training. No under qualified apprentices or non-licensed handymen on our team. Every DrainWorks plumber has undergone a thorough reference and character check, including a criminal background check before they ever put on one of our uniforms.
  • We give you an exact-to-the-penny®  price for the work, before we start. Our Kitchener / Waterloo plumbers take the time to listen carefully to your explanation of the problem and then present you with all possible solutions fully and submit them in writing on official company stationary, not scribbled on the back of a business card. You will have the price of the job in writing before we start, eliminating any surprises or guesswork. With your approval, our licensed Kitchener / Waterloo plumber will offer you a complimentary plumbing inspection upon completion as part of the service call. It’s a $150 dollar value, and if you decide you want it, we are happy to provide it without charge, right on the spot.
  • Our Kitchener / Waterloo plumbers arrive on time as scheduled, fully stocked and ready to solve your problem. Your time is not to be wasted, so our licensed plumber quickly gets the job done right – the first time! We bring a mobile warehouse with us to each job allowing us to get almost every imaginable job done right on the spot.
  • The work area in your home is fully cleaned and is made spotless once the work is completed before we leave.

You’ve come to the right place! DrainWorks Plumbing was also voted the “Best plumber in the City” by Toronto Life magazine and won Consumer Choice Award for Drain Excellence for 11 years in a row!