Toronto Plumbing and Drains Blog

Here, yet again, is another post form the Plumber who seems to spend way too much of his time fighting snakes instead of using them.

My play on words are a bit tongue in cheek of course, but the reality isn’t a joke. Our business, like most businesses suffers greatly at times as a result of folks who probably shouldn’t be doing what we do for a living.

Consumer confidence in service providers (of any sort) has never been lower. That’s because there are too many half-wits, charlatans and unskilled boobs hanging their shingle. Lest you think I’m being too harsh, ask yourself: when was the last time you were blown away by great service? Rare, isn’t it?

The public (of which I am certainly a member) pays good money for services and products. In far too many cases and in far too many industries, we the public have to suffer poor or even unscrupulous service. That crushes consumer confidence and punishes legitimate businesses.

I go out of my way to debunk negative industry perceptions. I use scientific methods, like being on time, being clean, being courteous, using fulltime salaried rather than part-time commissioned plumbers and being transparent with estimates and billing.

Of course, there’s nothing scientific about it. It’s called operating with integrity, manners and accountability.

Beyond being the right way that any business should be run, our “clear-conscience” approach lets me sleep well at night.

Terry

If you know me or read my posts, you can tell that I’m hung up on accountability. It’s an obsession really, and depending who you speak to, one I may carry too far at times. It’s one of the reasons I encourage every single customer we have to check out more than 200 unfiltered reviews of our service on the Homestars.com site, and to feel free to add their thoughts. After all, what customers think about you is entirely more interesting and validating than what you say or write about yourself.

We ask our clients to share their thoughts on dealing with us for a couple of reasons: We want to improve our services and the best way to do this is to listen to customers, and people are going to talk about you anyways, so why not invite the commentary.

When we started inviting customers to share their thoughts on our brand and to do so in the public forum (in this case, at homestars.com, which we have zero affiliation with) we knew that the process could be humbling, as customers have full control over what they write and say.

Fortunately, we’ve built what we believe is the very best service model in the entire trades environment, and as you pour through our reviews, you’ll see that we’re very fortunate to have received so many positive reviews from our customers.

I’ll let you in on the secret of how we manage to get so many positive reviews: we do exactly what we promise to do, we do it exactly when we promised to do it and we do it exactly for the price we quoted (in writing).

Great service isn’t complicated: it just takes integrity and an insane amount of hard work. It requires unshakable discipline, and a true passion for what you do. The rest takes care of itself.

Exceptional plumbing and drain work certainly isn’t most people’s passion, but here at DrainWorks, it’s our lifeblood.

One of the really valuable tools in our industry is a digital drain snake camera. Essentially, it’s a camera we can snake into your drainpipe so we can see what’s going on underground. Drains aren’t the most complex of systems, so when they slow down, back up or begin to smell funny, we have a pretty good idea where to look for the problem. Sometimes running a snake can solve the problem, but in the City of Toronto, the tree root problem is a biggie and those roots can bust through a drainpipe in a serious way. Click the link below to see some video of a recent tree root problem we found and fixed.