Toronto Drain & Plumbing Blog

Terry Cord’s quest for truth, justice, better plumbing and drains that work right

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Entries from May 2008

Customer Review: Great service. Great People. Overall great experience

May 29th, 2008 · No Comments

Marc in Upper Beach Toronto
re: Drain work - Replacing sewer breather
We just had DrainWorks replace the sewer breather for us. We were so so impressed with their service - from the point of the initial call to the final inspection by Jeremy.
I placed a call to their office. Within a couple of hours, we had [...]

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Tags: The Beaches Neighbourhood

East York Customer Review: Exceptional service

May 21st, 2008 · Comments Off

by K. in East York
re: Drains- camera, snaking, excavation, replacement
Service from everyone was very good, including the phone staff. Jeremy was exceptional. Took time to explain problems and options, ensured work was completed well, went over and above (checked drains other than the problem one, snaked to ensure no further problems), very professional. Staff arrived [...]

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Tags: East York

You won’t believe what you can’t see…until you see it that is.

May 21st, 2008 · No Comments

One of the really valuable tools in our industry is a digital drain snake camera. Essentially, it’s a camera we can snake into your drainpipe so we can see what’s going on underground. Drains aren’t the most complex of systems, so when they slow down, back up or begin to smell funny, we have a [...]

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Tags: Drains

Authenticity: if we all seek it, why is it so hard to find?

May 20th, 2008 · No Comments

I’m a stickler for details. Always have been. I measure my words carefully and I never make promises I don’t intend to keep. Of course, that means just like you I am often frustrated by misleading service or false promises. It is completely beyond me why business constantly says one thing yet demonstrates something else. [...]

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Tags: Why DrainWorks?

Customer Review: DrainWorks was excellent

May 20th, 2008 · No Comments

by Lara in the Beaches
re: replacement of exterior drainage pipes
We had a sewage backup in our basement, and I phoned DrainWorks the next morning. They were on site within two hours, and their representative, Mike, was friendly, helpful and did a great job explaining the problem: that tree roots had most likely infiltrated the [...]

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Tags: The Beaches Neighbourhood

Customer Review: Jeremy Harris was Great!

May 19th, 2008 · Comments Off

by Karen in Toronto
re: Drain Problem - Sewer Odour
I had a terrible sewer odour in my house when it rained. Jeremy came over on the Sunday of the long weekend and spent almost 3 hours fixing the problem. He was professional, courteous and very helpful throughout. Thanks Drainworks and thanks Jeremy!
Visit HomeStars.com for more reviews. [...]

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Tags: Toronto

Etobicoke Customer Review: Excellent service

May 18th, 2008 · Comments Off

by AT in Etobicoke
re: removed old and replaced with a new basement floor drain
I am very happy with the service I received from Drainworks recently. We had exterior old weeping tiles replaced with new ones and then needed to have an interior basement floor drain replaced. Everyone at Drainworks from initial phonecall to the [...]

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Tags: Etobicoke

Customer Review: Matt was very helpful and professional

May 17th, 2008 · Comments Off

by Kevin in East Toronto
re: Clogged laundry sink
Matt, the technician, provided a quick diagnosis and explanation as to fixing the problem with a price quote up front. He put on boot slippers when inside the house. His work was quick and thorough. All of my questions were answered honestly and professionally.
Visit HomeStars.com for more reviews. [...]

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Tags: Toronto East

Customer Review: Armando Gatti, a real pro

May 15th, 2008 · Comments Off

by Brian in Toronto
re: Plumbing
We were faced with a potential sewer back-up due to roots infiltration in the sewer pipes. We called Drainworks to assess the situation and would like to commend Armando and his team on an excellent job. They were very professional, polite and clean, mindful of causing the least possible damage [...]

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Tags: Toronto

Customer Review: Professional

May 15th, 2008 · Comments Off

by William in Toronto
re: Drain Repair
Armando and his crew did an excellent job. They were hardworking, polite and professional. Prior to the actual work, Armando took the time to fully explain what was involved. When it was time to dig, the crew did so treating our property with proper care and attention. I was [...]

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Tags: Toronto