If you know me or read my posts, you can tell that I’m hung up on accountability. It’s an obsession really, and depending who you speak to, one I may carry too far at times. It’s one of the reasons I encourage every single customer we have to check out more than 200 unfiltered reviews [...]

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One of the really valuable tools in our industry is a digital drain snake camera. Essentially, it’s a camera we can snake into your drainpipe so we can see what’s going on underground. Drains aren’t the most complex of systems, so when they slow down, back up or begin to smell funny, we have a [...]

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I’m a stickler for details. Always have been. I measure my words carefully and I never make promises I don’t intend to keep. Of course, that means just like you I am often frustrated by misleading service or false promises. It is completely beyond me why business constantly says one thing yet demonstrates something else. [...]

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The word “service” might just as well be a four-letter word the way some people choose to deliver it. Here’s a definition of the word that I like and try to live by every day: The professional installation, maintenance, or repair of property provided by our team and guaranteed by our company. Is that so [...]

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Community really matters here at DrainWorks. As a small business, we know how much we rely on the communities we are privileged to serve, and we don’t take that fact lightly. Throughout the year, with a variety of initiatives, our team makes it a point to raise and donate funds for charities that have a [...]

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