Toronto Drain & Plumbing Blog

We were pleasantly surprised and thrilled to learn that we had been selected as the Plumber of choice in the 2009 Toronto Life’s Best of the City issue for 2009  (page 52 of the print edition)

At the time we found out, we didn’t have a copy of the magazine (we now have several). We actually [...]

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How a culture of disservice allows any smart, hard-working
company to trounce larger, richer competition where it matters most:
in the hearts and minds of customers.
Are you like me? When you call a phone company or a credit card
company and the recording asks you to punch in your account
information, do you wonder why in the world when [...]

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Hi folks.
Just a quick note with a tiny bit of bragging this time. I was recently informed that DrainWorks Plumbing and Drains was chosen as the winner of “Best Trades Company of 2008″, as awarded by Homestars.com. For those of you who don’t yet know Homestars, it’s a website where consumers get to post and [...]

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Some things are recession-proof (or at least they should be). Longtime readers of my blog will know a few defining facts about me and the way I operate:
I never make a promise I won’t keep;
I never lie to anyone;
I leave a very small footprint (in other words, I put things back as they were);
I’m a [...]

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If you know us, read our blog, or occasionally visit our site, you’ll know I’m a stickler for accountability. I hate liars and I hate being lied to. Don’t we all? One of the ways we get the word out on what kind of company we are is to encourage every customer we service to [...]

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Here, yet again, is another post form the Plumber who seems to spend way too much of his time fighting snakes instead of using them.
My play on words are a bit tongue in cheek of course, but the reality isn’t a joke. Our business, like most businesses suffers greatly at times as a result [...]

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If you know me or read my posts, you can tell that I’m hung up on accountability. It’s an obsession really, and depending who you speak to, one I may carry too far at times. It’s one of the reasons I encourage every single customer we have to check out more than 200 unfiltered [...]

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I’m a stickler for details. Always have been. I measure my words carefully and I never make promises I don’t intend to keep. Of course, that means just like you I am often frustrated by misleading service or false promises. It is completely beyond me why business constantly says one thing yet demonstrates something else. [...]

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The word “service” might just as well be a four-letter word the way
some people choose to deliver it. Here’s a definition of the word that
I like and try to live by every day:
The professional installation, maintenance, or repair of property provided by our team and guaranteed by our company.
Is that so hard? Guaranteeing the work [...]

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