We were pleasantly surprised and thrilled to learn that we had been selected as the Plumber of choice in the 2009 Toronto Life’s Best of the City issue for 2009  (page 52 of the print edition) At the time we found out, we didn’t have a copy of the magazine (we now have several). We [...]

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How a culture of disservice allows any smart, hard-working company to trounce larger, richer competition where it matters most: in the hearts and minds of customers. Are you like me? When you call a phone company or a credit card company and the recording asks you to punch in your account information, do you wonder [...]

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Hi folks. Just a quick note with a tiny bit of bragging this time. I was recently informed that DrainWorks Plumbing and Drains was chosen as the winner of “Best Trades Company of 2008″, as awarded by Homestars.com. For those of you who don’t yet know Homestars, it’s a website where consumers get to post [...]

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Some things are recession-proof (or at least they should be). Longtime readers of my blog will know a few defining facts about me and the way I operate: I never make a promise I won’t keep; I never lie to anyone; I leave a very small footprint (in other words, I put things back as [...]

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