We treat you and your time with the respect you deserve.You see it pop up time and time again in our online plumbing reviews: our plumbers and drain technicians are renowned for their dedication to outstanding customer service. They always take the time to walk you through your plumbing or drain issue, and make recommendations that you truly need (they never upsell, as they’re paid on salary, not commission – unlike some other companies). Here’s a good example of that from a customer in East York:
The Drainworks technichian, Matt, just left and I am very pleased with the service provided. He was friendly, respectful, and knowledgable. He took the time to ask me for pertinent information, inspected my drains, and then offered informative feedback. I will be sure to call Drainworks again if I have any other plumbing concerns. – Brian
We come in on budget and work efficiently.DrainWorks is known for our exact-to-the-penny pricing guarantee: we provide a written quote of all work, every time, right down to the cent. Here’s a testimonial that mentions that:
Recently purchased our 2nd house and for the 2nd time we used the services of drain works after a backup in our basement. On both occasions I have found them to be professional, on-time, on budget and efficient in their work. I would not hesitate to use them in the future. – Paul, on The Danforth
We leave your house as good (or even better) than we found it.Sometimes, plumbing work involves replacing pipes. This is one instance where our dedication to providing great experiences for our customers shines through. Check out this comment about a pipe replacement in East York, and the customers’ praise for how cleanly we left his home and yard.
This company is exceptional when you have a drainage issue. A few years ago I had some tree roots in the drains and these folks responded quickly ( 1 hr ) the blockage was removed and remedial actions suggested. The works was done quickly and efficiently. Last week the tree roots appeared again and the floor was dug up to remove and replace pipes that had been breached by the root system. This was all done on one day, no problems, inspected and a camera used to make sure that everything was perfect up and down stream. The site was cleaned up and all debris removed and closed in with concrete. They were there at 8.00 a.m. and gone by 4.00 p.pm. You would hardly notice that they were there.If I have any issues with my drains or plumbing. I suggest Drain works. They are reliable, prompt. efficient. I recommend them without reservations. – Iain Munro