Thanks for the review, Vincent! We’re always happy to help and we’re glad the strange smell is no longer in your basement.
Suspicious SmellI’ve hired Drainworks 2-3 times over the last 10 years and have always been satisfied. This time, there was a suspicious smell in the basement, which was not clearly or only a drain smell. Armando came and scoped the drains. He located an old cleanout that had been improperly sealed and rocks (!) inside a drain. He suspected a broken cast iron pipe and recommended that we dig up at and around that location. Lo and behold, there was no cracked drain but 2 open drains that had never been capped and from which smells and rodents could come out under a raised floor. DW removed the old drains, reconfigured them properly and closed up. It’s been less than a week but the problem is solved and the smell gone. This was a complex and unusual situation for which I was grateful to have retained experienced professionals with good judgment. As always, the work was performed when agreed and at the agreed price. – Vincent, Old Toronto
It was a pleasure reading your review and learning just how satisfied with our service you were, and always have been. We thank you for your patronage and for taking the time to share this feedback with us. It is rewarding to know we could be of assistance, and in knowing that DrainWorks is the plumbing and drain service providers you will continue to rely on should you require service again in the future!
Continue To Be SatisfiedI have been using Drainworks for at least 10 years and have always been very happy with their professionalism and expertise. Most recently we had problems with three toilets. William got us an early appointment on a cancellation and Jim dealt with the problem toilets – one fixed, two replaced. He came across an unexpected root presence under the basement toilet so the job was larger than expected, requiring pipes to be replaced, but the work was done well and in a very timely way. – Anyonomous, Toronto
Thank you, Heather! We are grateful for your feedback and thank you for taking the time to share this experience here for all to see. It is pleasing to know that you were satisfied with our service, so much so as to recommend DrainWorks services to others. Thanks for choosing DrainWorks Plumbing, and as always, we look forward to hearing from you should you require plumbing or drain assistance again in the future.
Excellent ServiceDrainWorks saved the day for me after my sink backed up before a family dinner. I was home alone with my two kids but felt very comfortable. The price was given upfront, I never felt pressured and they were friendly and helpful. I’d definitely recommend!! – Heather, Toronto