Hire a plumber, not a snake.

August 29th, 2007 · No Comments · by

Here’s something that sets us apart from other plumbers in Toronto. In my company, we don’t give work quotes over the phone. Sometimes that annoys the people who call us, but there’s a good reason for it: It’s impossible to accurately quote work until you see the problem for yourself. You can try, but you’re guessing until you see the problem with your own eyes. Of course, many of my competitors are happy to give pricing over the phone. They obviously don’t want to lose a potential sale, so they offer up a figure in order to land the customer.

Trouble is, most of the time it’s a bait and switch tactic. A move to get them into your home, and once they do, the scope of the work and the price changes pretty quickly. That’s dirty pool and the result is that you pay more than you expected, and that just pisses you off – as it should! Our approach is different. Once we’ve seen the problem, we accurately quote it and stand behind the quote. No small print, no double talk, no miscommunication just exactly what you are going to pay in writing before we start. Clients, regardless of the business you are in, hate being misled or lied to.

That’s the BIG DrainWorks difference, and it’s what sets us apart from a lot of the other Toronto plumbers out there.

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