Drain Clogged with Tree Roots – Customer Review

August 8th, 2012 · No Comments · by

Plumbing Customer Review by Laura Heyes in Toronto

Our basement flooded during a storm one afternoon and we needed it fixed quickly. Drainworks came on the same day. The diagnosis was that the drain was clogged with something. We appreciated that the plumber was able to tell us where (approximately) the clog was and offered us choices as to how we could proceed including the costs for us to take into consideration. When we made our decision, he proceeded to fix the problem right then and there. We appreciated that he offered some thoughts on prevention of this problem for the future without pushing any service on us (he discovered it was tree roots as they came out on the coil). All in all, it was done quickly and professionally. We were a bit surprised at the cost as we didn’t think it would cost that much just to snake the drain, but the problem was dealt with and we were grateful for the speedy service.

DrainWorks Response to Review:

**Thanks Laura** It is rewarding to know that you appreciated our speedy, informative and professional service. Thanks for sharing this review. You do mention how you valued that pricing was provided upfront so you could make a decision on how to proceed, however, it is also important to note that that pricing is in line with industry standards for the service you required, which involved removing and reinstalling the toilet to gain proper access into the system at your home. Thanks again for choosing DrainWorks. We do look forward to being the plumbing and drain service providers you will continue to rely on.

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Tags: Drains · Tales of The Plumber & The Snake · Tree Roots in Drains Toronto

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