“A True Professional with Customer Service at Heart!”

October 10th, 2012 · No Comments · by

Here is a nice review we received which does a great job highlighting our dedicated customer service.

“I had been having an issue with a couple drains in my condo suite. I contacted my management office to get the contact of the plumbing company that is used for the building.

After reading some reviews of their service as well as some other Toronto Plumbers, I decided I was more comfortable calling DrainWorks for the job. I have called them in for an inspection once at my parents place and felt comfortable with them to come into my condo. From the appointment making to the actual service, everyone was great. They gave me various options for time which was helpful and kept me notified for any cancellation spots. On the day of my appointment my time window was between 9am and 1pm. Around 12 noon, I got a call to be notified that the plumber will around right at 1pm, which he did.

Matt A. came to perform my job, and was extremely nice. He showed me what he thought the issues were, provided me with an understanding of cost before going ahead. He was very honest and the best part was that he took the time to educate me and show me what I can do to help address certain drain issues in the future. This showed me that he wasn’t just there to “take the money and run”. A true professional with customer service at heart! I have already told a few people I know that if they need a plumbing service, I have a great Toronto plumbing company for them!”

Plumbing Customer Review by Alim in Richmond Hill of Toronto Area.

It’s true, we really do take customer service to heart.
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Tags: Customer Service · Loyal Customers · Why DrainWorks?

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