Featured Reviews: “Their customer service is simply the best.”

October 6th, 2014 · No Comments · by

For over 19 years, DrainWorks has been your most trusted Toronto Plumbing Company. While we truly believe in the business we have built, you don’t have to take our word for it. With over 1300 reviews on the website HomeStars.com, and a 9.5 overall rating, we think our reputation speaks for itself.

Our customers love our absolute commitment to the principles that set us apart. That includes using only licensed, salaried employees (so they’ll never try and well you services that you don’t need), exact-to-the-penny upfront pricing, and never charging extra for anything like overtime or fuel costs.

Here are a few of the most recent reviews left by real customers of DrainWorks on Homestars.

Toronto Plumbing Reviews

Up first, we have a repeat customer of DrainWorks. While repeat visits to any one location are not ideal, it’s always nice to know that for difficult properties like this one, homeowners rely on the expertise of DrainWorks time-after-time:

Drainworks have done a number of jobs on our property. it is a difficult site! They have treated every situation and planned with the same methodical analysis and recommendation, then good quality installation accomplished with great care and follow-up. Can’t recommend them enough.

David, York

Up next we have some words from Craig in Toronto, who praises our client communications, timeliness, and exact-to-the-penny pricing.

I needed a new water supply from the property line due to existing old lead pipe and a new floor drain in the furnace room to handle a new condensing boiler. Job was well communicated, done on time, cleaned up very well and left the site with the job complete. These jobs are expensive given the labour involved but Drainworks was less the 40% of the competing bids. I would recommend highly if you need drain, plumbing or water services performed.

Craig, Toronto

Finally, we’ll head to the west end of the city and hear from Rob in Etobicoke. He is another repeat customer of DrainWorks and has some amazing comments about the quality of service provided by our plumbers and technicians.

I have been using Drainworks for several years now, including three visits in the past 12 month (one leaky pipe, one burst pipe and, most recently, a new water supply). Their customer service is simply the best I’ve experienced. They arrive when they say they will arrive and their people, from dispatch to the on-site supervisors, are top notch communicators. I have never been asked to pay more than the amount quoted up front. I don’t even bother seeking competing quotes anymore for plumbing jobs. If I’m paying a bit more than I should their service more than makes up for it.

 – Rob, Etobicoke


Reliable Plumbers in the GTA

When you’re looking for plumbers in Toronto, there’s certainly no shortage of choice. With any home improvement job, you want to put your trust in the professionals —  and we hope that our stellar reputation for providing quality service demonstrates that we’re that company for you. We know that calling a plumber in is nobody’s idea of a good time, but we always make the process as painless and pleasant as possible. Book an appointment or call us anytime at 416 486 0000 to experience the DrainWorks approach first-hand — quality service, on-time, every time.

Thanks for reading,

The DrainWorks Team

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Tags: Customer Service · Drains · Plumbing · Why DrainWorks?

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