What to look for to hire a Toronto plumber

June 17th, 2015 · No Comments · by

When you’re on the search for a plumber, Toronto can feel like a crowded market to cut through the pretenders to find a trusted company that will do the job right, at the right price.

Here are some things to keep in mind if you’re looking for a plumber in Toronto.

 

Hiring a Plumber Toronto

  • Reputation: Personal recommendations, as well as online reviews, are a good starting point. Check out sites like HomeStars for reviews to ensure you’re dealing with a company that has a good reputation for treating their customers right.

  • Licensed, Insured and Experienced: Always make sure that the company you hire for your plumbing services in Toronto is properly licensed and insured.

  • Salaried, Full Time Employees: A dirty secret of the plumbing business is that many companies hire subcontractors, or journeymen to carry out their jobs – the companies themselves are little more than order-takers. That’s not the case with DrainWorks. We only use full-time employees and pay them a salary, rather than an hourly rate. This ensures that they’re accountable for their own work, and the company’s name. That’s better for us, and more importantly, you, the customer.

  • Open, up-front pricing: Unfortunately some companies out there are a bit notorious for their shady pricing practices. Since we founded DrainWorks in 1995, we’ve maintained a steadfast commitment to providing our customers with an accurate, written quote, every time – before any work starts. We call it our Exact-to-the-penny pricing. This ensures that there are no surprises for the customers.

  • No Commission for the plumbers: It’s almost natural human nature that if there’s a personal financial benefit to be had through upselling customers for commission, then people will go for it. Our plumbers are not paid a commission, so they never do it. They simply fix your plumbing issues and, if necessary, provide suggestions of what they would do for their own home if they were in your shoes. Our plumbers are paid to solve your problems – not upsell you into services that you don’t really need.

  • Guarantees of Work Quality: At DrainWorks, we’re proud to offer our Toronto plumbing clients a lifetime guarantee on underground drainage repair; we also offer a 1-year Warranty on above ground plumbing repairs. That’s our confidence in the quality of work that our plumbers and drain technicians do for our customers, day in and day out.

  • No job too big, no job too small: We’re an experienced company with lots of feet on the ground. On a daily basis, we handle everything from a basic drain clog in your sink or toilet, up to more advanced plumbing work such as backwater valve installation, even up to full-on basement waterproofing (including foundation repair.) If it involves water, and your home, you can depend on our team to do the job correctly.

  • A company that arrives on time, with all the parts they will need: Our plumbers and drain cleaning technicians travel around the Greater Toronto Area with trucks that function as mobile warehouses. They’re stocked with all the tools that they’ll need to do a job right. That means that unlike other companies, there’s no “back in a minute, just running to get a part.” Your time is valuable, and we recognize that. We don’t want to waste it, or make you wait around. That’s why we’re utterly committed to showing up when we say we will, sticking around until the job is done, and leaving your home in the exact same (or better, considering the repairs) condition that we found it in.

  • Great service. Our plumbers are renowned for their friendly demeanor with our customers. We know there are a lot of options when choosing a Toronto plumber so we are truly thankful for your business.

Hear it from our Customers:

We could go on about what sets us apart from the pack in terms of being the plumbers Toronto trusts in their homes, but it means even more coming from someone else. So, with that in mind here are a few of our favourite pieces of feedback from the customers of our drain cleaning services and various plumbing services across the Greater Toronto Area.

Water Line Upgrade

I’ve had numerous dealings with Drainworks and with everyone the service gets better. The communication with the office is fantastic, and the calls are handled with great professionalism. You can always be in contact with them and NO CALL SERVICE.

And now to their plumbers, THEY ARE THE BEST!!

The best parts, the best ideas, and the absolute best workmanship. Don’t leave your home in the hands of anyone else, if you want peace of mind choose Drainworks. Thank you so much Chris, Matt, J.P. and William, you are a shining example of the true professionals!

John & Elizabeth, Toronto

Sewer Line Replacement

Honest proposal. Very clean and systematic approach to the job. Employees were excellent from Sales to Dispatch and the hard labourers. Was informed off progress along the way. Excellent assistance in the process.

Robin Stuart, Toronto

Major Work

Drainworks have done a number of jobs on our property. It is a difficult site! They have treated every situation and planned with the same methodical analysis and recommendation, then good quality installation accomplished with great care and follow-up. Can’t recommend them enough.

David Layton, Toronto

 

The Plumbing Company You Can Trust

Hopefully this article sums up all the things that you should check for when hiring a plumber in Toronto, and how we at DrainWorks meet the criteria.

Give us a call for your next plumbing job: 416 486 0000.

Thanks for reading,

The DrainWorks Team.

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Tags: Backwater Valve · Customer Service · Drains · plumber toronto · Toronto Plumbers

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