We’re taking care of our customers

September 30th, 2016 · No Comments · by

You could go with the cheapest option, or you can do it right the first time. When you call DrainWorks, you can trust you’re working with the top experts in Toronto.

Customers choose us because we come highly rated and recommended, and once they work with us once, they keep coming back!

You don’t have to take our word for it; here are just a few reviews from some of our happy customers. These verified reviews came from HomeStars, an independent home review site where homeowners leave honest reviews about renovators, repairman and retailers.

Camera Scoping + Removal Of Outside Trap & Breather

After moving into an older home, we decided to have our drain pipes scoped for integrity as they are original clay pipes. We chose DrainWorks because they came highly recommended by a co-worker who had a good experience with them. She mentioned we’d probably pay a bit more but the service and quality of work would be worth it. Unfortunately, there are a lot of companies around today that claim to know what they are doing and provide cheap but also crappy work – we wanted to avoid this!

The camera scoping was done end of Aug which showed that the outside house trap was cracked. We proceeded with having the trap and breather removed a few days later. Armando, the technician, was great – very professional, knowledgeable and friendly. He outlined each of the steps and answered all our questions/concerns.

The actual job took a day and the DrainWorks crew arrived on time. A section of our front lawn was dug up where we have some plants. The plants were removed nicely and a tarp was placed on the lawn for all the dirt. After everything was done you could barely tell we had work done. The only thing we noticed is the ground under the plants was and is still a bit bumpy/uneven but hopefully it should settle over time.

– Laurie in Toronto

We are so happy to hear we could help, that our experts were able to quickly fix the problem, and that we were able to return Laurie’s lawn to its original beauty.

Here’s a DrainWorks experience from another happy customer who came back 13 years after the first time he contacted us:

Exterior Drain Rerouting And Reconnect

We used DrainWorks in 2003 to replace all of our home drains to the city sewer systems and were thrilled with the level of professionalism so it was an easy choice to call them again in 2016 to reconnect an exterior drain.

The quote process was painless and straightforward. Armando was very thorough and took the time to explain things to us when he mapped out our exterior drainage system. He presented to us more than one option to complete the work and both were viable solutions with the pros and cons of each. They even went above and beyond the scope of the work and opened up our back flow valve to ensure it was functioning properly even when we were not having issues with it and it is located on a separate drain line.

Scheduling the work was a breeze. The workers showed up on time, were polite, professional, and tidy. Plastic sheets were hung from the ceiling to enclose the area they were digging in so that dirt and dust wouldn’t spread to the other areas of my house. The work was completed in 6 hours and other than the new cement on my basement floor I couldn’t tell that they’d been there. Armando showed up during the work to ensure that things were running smoothly and being done correctly and answered any additional questions we had.

DrainWorks may charge a little more than other companies but their rates are still competitive. Paying a little more is well worth it because of the knowledgeable, professional technicians and the competent service they provide. There’s a reason they’ve been around for almost 20 years; Drainworks stands by their work.

I have not hesitated to refer them to other people including clients, and not one has had a bad experience with them. Keep up the great work and professional core values.

– Tim in Toronto

Seems like we made a lasting impression on Tim – so glad we could re-connect! As you can see, our experts are meticulous not only in the job they do, but in making sure disruption your life and home are as minimal as possible.

Here’s one more review from our long-time customers John and Elizabeth:

Toto Toilet

I’ve used DrainWorks numerous times and for one reason only, they’re the BEST. When it comes to these vital parts of your home don’t leave it to anyone else, the parts are always the best and the professionalism from the office down to the trades is amazing. Chris L is a master in his field, he leaves you with a work of art there is nothing more satisfying than seeing the end result of what this man does as his job and passion. They are not the cheapest, and that’s for good reason these are the absolute best plumbers around and to have that peace of mind, well no dollar amount can be placed on that. Thanks again!

– John and Elizabeth in Toronto

Thanks John and Elizabeth – you’re making us blush! We’re so glad you keep choosing to work with us.

You can see a full list of reviews and learn more about our 9.5/10 rating here.

No matter what your issue, trust our highly rated and recommended experts to solve your problem quickly so you can get back to your life! We’re available to help day and night, 365 days a year.

Call (416) 486-0000 and our knowledgeable, friendly team will be on their way in no time. Or, fill out our online form to book a plumber today.

 

Thanks for reading,

The DrainWorks Team

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