If you know me or read my posts, you can tell that I’m hung up on accountability. It’s an obsession really, and depending who you speak to, one I may carry too far at times. It’s one of the reasons I encourage every single customer we have to check out more than 200 unfiltered reviews […]

One of the really valuable tools in our industry is a digital drain snake camera. Essentially, it’s a camera we can snake into your drainpipe so we can see what’s going on underground. Drains aren’t the most complex of systems, so when they slow down, back up or begin to smell funny, we have a […]

I’m a stickler for details. Always have been. I measure my words carefully and I never make promises I don’t intend to keep. Of course, that means just like you I am often frustrated by misleading service or false promises. It is completely beyond me why business constantly says one thing yet demonstrates something else. […]

Everyone claims to offer the best Toronto plumbing services in the city. But when you peel away the slick marketing for many of these companies, the word “service” might just as well be a four-letter word the way some people choose to deliver it. Here’s a definition of the word that I like and try […]

Community really matters here at DrainWorks. As a small business, we know how much we rely on the communities we are privileged to serve, and we don’t take that fact lightly. Throughout the year, with a variety of initiatives, our team makes it a point to raise and donate funds for charities that have a […]

The longer I’m in business, the more frustrated and annoyed I get with government. No actually, the angrier I get. Don’t get me wrong. I’m not a radical. I just have this naive notion that government should support (not impede) responsible local business nor conduct itself in a manner that is wasteful, irresponsible or not […]

My name is Terry and I own a plumbing company. I’m writing a blog because I have something to say about the way people conduct business and in particular, the way the plumbing business works. Don’t worry; I won’t bore you with overly technical plumbing tales. I will certainly share some interesting plumbing and drain […]

Here’s something that sets us apart from other plumbers in Toronto. In my company, we don’t give work quotes over the phone. Sometimes that annoys the people who call us, but there’s a good reason for it: It’s impossible to accurately quote work until you see the problem for yourself. You can try, but you’re […]

DrainWorks will Donate $10 from every underground drain repair the the SickKids Foundation. SickKids foundation contributes millions of dollars each year into pediatric research and more. We are proud to assist in any way we can. To find out more or donate, please visit; http://sickkidsfoundation.com/?gclid=CLCB7Z27ho8CFRemIgoddEHIuA

One of the most common complaints we get is when people call about a foul smell coming from one or more toilets in the house. There can be many causes for this smell. A damaged wax seal ring under the toilet can allow sewer gas to seep out into your bathroom. If your toilet moves, […]