Words from DrainWorks’® Founder & Owner
Terry Cord, the owner, founder, and author of the plumber blog says DrainWorks® is a drain and plumbing company that is dedicated to delivering quality and professional plumbing service. Yet, he still considers DrainWorks® to be a customer-service company first.
Through over 20 years of hard work, DrainWorks® is confident that they have raised the bar for plumber and drain services in Toronto, having won the Consumer’s Choice Gold Award Winner for Drain Service Excellence for 13 consecutive years up to 2013. The company is proud to be so highly regarded for their dedicated team of professional plumbers and drain cleaning technicians.
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DrainWorks® has a slightly different take when it comes to how they operate. Here’s how it helps you, the customer:
- All their plumbers are full-time, salaried employees – meaning, they don’t operate by commission. Thus, their goal is not to up-sell you, which can be an unpleasant situation when dealing with freelance or commission-based plumbers.
- In fact, the main goal of a DrainWorks plumber is to assure you are educated as a customer and fully-satisfied (if not more) with the level of service you receive. Their plumbers are always on time and fully prepared with what they call ‘mobile warehouses‘ (their trucks) which have all the tools, pieces, and fixtures they need to be able to complete a job on the spot – unless your problem is truly unusual or the scope of work dictates a second visit.
- DrainWorks® plumbers are renowned for their cleanliness. They have little slippers they wear over their shoes when working in your home, and when they leave, they always leave your home exactly as they found it (or cleaner!).
- To be completely satisfied with the work you need done, you need a service-oriented company to solve your problem properly. DrainWorks® is that company.
- DrainWorks® is also a dedicated member of the community, donating their time and money to charity organizations such as the SickKids Foundation. Giving is part of their nature, and they have also been proud supporters and participators in the Easter Seals Telethon for the past several years.
DrainWorks® is all about respect to the customer, whether it be the way they explain the problem and your options, or show you clear, up-front pricing. Terry Cord guarantees that no one is going to work harder to earn your trust than DrainWorks®. Expect your expectations to be exceeded.